ACL Expands DIAL to include self-service features 

DIALs new website offers 24/7 search-by-zip code option to find local services and resources

The Disability Information and Access Line (DIAL) is an easy way to get connected to programs and services that can help you access transportation, housing and other essential services—right in your community. Through searchable database, users can now find the information they need, at any time of day, every day of the year.

Ways to connect with DIAL

DIAL’s staff are trained to work with people of various communications abilities and will spend as much time as needed to ensure effective communication. DIAL’s Information Specialists can assist people in all languages and are trained to work with callers who are deaf and hard-of-hearing. To connect with a DIAL Information Specialist from 8:00 a.m. to 9:00 p.m. (Eastern), Monday–Friday: 

• Call | Text Message | Videophone: 888-677-1199 
• Email: DIAL@usaginganddisability.org 
• Have an online chat with an Information Specialist from DIAL. Start a live chat now! 
• Connect directly to an agent in American Sign Language using ASL Now 

About DIAL

DIAL is a first-of-its-kind contact center, initially established in 2021 as a national hotline to help people with disabilities access COVID-19 vaccinations. Today, DIAL connects people with disabilities to a broad range of services such as housing assistance, accessible transportation, legal assistance, and more to support independent living in the community.

In addition, DIAL continues to be a critical hub for information and resources to support people with disabilities in staying up to date with vaccinations. DIAL trained staff are available to help people: 

• Find local vaccination locations 
• Make vaccination appointments 
• Arrange accessible transportation 
• Order or use free at-home COVID-19 test kits, which are again available through a partnership between the Administration for Strategic Preparedness and Response and the United States Postal Service